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AWS Summit Online Australia & New Zealand 2021

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Using machine learning to supercharge your customer experience

This session dives into how Amazon thinks about customer experience (CX), the trends we are hearing from the market and our customers, and the technology we continue to rapidly evolve and bring to market. Join this session to hear about the new CX products and features being released by AWS, building on our omni-channel cloud contact centre Amazon Connect, increasingly leveraging artificial intelligence and machine learning products.
Previous Video
Securely onboard bio-reactors at scale using AWS IoT Core Fleet Provisioning
Securely onboard bio-reactors at scale using AWS IoT Core Fleet Provisioning

Provisioning devices with a device certificate so they can communicate securely is an essential component o...

Next Video
AWS powers Moderna’s digital biotechnology platform to develop new class of vaccines & therapeutics
AWS powers Moderna’s digital biotechnology platform to develop new class of vaccines & therapeutics

Over the course of the COVID-19 pandemic, the mRNA has become a household name, associated with saving live...