AWS Summit Sydney 2019

First Name

Last Name

Company Name

Country

US State

India State

Postal Code

Phone Number

Job Role

Industry

This information is associated with my:

I acknowledge that I have read and agree to the AWS Privacy Policy and AWS Event Code of Conduct.

Compliance Opt-in

By completing this form, I agree that I'd like to receive information from Amazon Web Services, Inc. and its affiliates related to AWS services, events and special offers, and my AWS needs by email and post. You may unsubscribe at any time by following the instructions in the communications received. Your information will be handled in accordance with the AWS Privacy Policy.

Thank you!

Error - something went wrong!

Improving Customer Experience with Amazon Connect – The AI Driven Contact Centre

May 21, 2019

Customer service expectations continue to evolve and call centres are about to change before our eyes. By capturing and analysing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how to integrate Amazon Connect, a modern, cloud-based contact centre, and AWS machine learning services to quickly process and analyse thousands of customer conversations and gain valuable insights. With speech and text analytics, you can pick up on emerging service-related trends before they get escalated or identify and address a potential widespread problem at its inception.

Speakers:
Phillip Zammit, Principal Enterprise Sales Representative, Amazon Web Services
Douglas Park, Senior Solutions Architect, Amazon Web Services

View slideshare »

Resources:

Previous Video

Building an Immersive, Interactive Customer Experience Using AI and Augmented Reality

Artificial intelligence and augmented reality are quickly becoming mainstream digital strategies to add new...

Next Video

Understanding Complexity and How it Impacts Innovation

Creating new products and services for customers is an increasingly complex challenge – technology trends a...

Improving Customer Experience with Amazon Connect – The AI Driven Contact Centre

Previous Video

Next Video

Other content in this Stream

Robotics, like machine learning, is often perceived to be reserved for those with years of training and domain knowledge. With AWS RoboMaker, it doesn’t have to be! In this session, robotics on AWS wi

Artificial intelligence and augmented reality are quickly becoming mainstream digital strategies to add new immersive experiences; transforming how organisations interact with customers, strengthening

Creating new products and services for customers is an increasingly complex challenge – technology trends are changing rapidly, industries are being disrupted, team dynamics are intricately impulsive,

Imagine if you could know more about your facility from your tablet than by walking around it yourself! Through 4D interactive virtual worlds, Woodside's "Intelligent Asset" does just that - an immers

One of the most challenging aspects of managing a supply chain is predicting the future demands for products and services. George Weston Foods (GWF) wanted to reduce the restocking frequency and food

As Alexa has grown, how we approach innovation has had to evolve as well. From feature launches to machine learning to managing dependencies, learn how AWS contributes to Alexa’s ability to deliver in

What happens when the cloud is distributed? The ability to innovate through highly distributed networks of edge locations creates unprecedented opportunity to bring applications closer to the end user

In this session we will explore the role of rapid prototyping to accelerate business outcomes; diving deep on how to unlock the power of the prototyping model. Delivering outcomes in a day, a week, or

Amazon Personalize is a new fully-managed service that puts over 20 years of personalisation experience from Amazon.com into the hands of your development teams. Join us for this session, featuring a