Architecting intelligent cross-channel customer engagements [L300]

April 18, 2021
Large enterprises are trying to extract insight from customer interactions across multiple channels. By using AWS voice, text and telephony services, organisations can build digital customer interaction interfaces (chatbot, call centers, Alexa) as well as use traditional interfaces like email, SMS, and push notifications. Businesses can also store and analyse the data in a datalake, and offer personalised experiences using AI. In this session, learn how to architect an AI-enabled multi-channel customer engagements platform on AWS, as well as how to put a variety of relevant AWS services together to deliver what really matters to your customers. AWS Speaker: Annie Dongmei An, Solutions Architect, AWS
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