AWS Summit Online ASEAN 2020 | The art of the possible: Amazon Connect customer service [Level 300]

July 29, 2020
In this session, learn about the AWS competencies and the AWS practice of incorporating multiple customer channels over voice, text, chatbot, telephony, Amazon Sumerian, analytics, AI, and Amazon Personalize, all on one platform to better understand customers as they engage and personalise their experiences. AWS Speakers: Paul Chen, Head of SA, ASEAN, AWS & Lili Chan, Sr. Specialist Solutions Architect - Connect, ASEAN, AWS
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AWS Summit Online ASEAN 2020 | Architecture patterns: Serverless stream processing at scale [L 300]
AWS Summit Online ASEAN 2020 | Architecture patterns: Serverless stream processing at scale [L 300]

Streaming application architectures are commonly used to solve real-time analytics requirements. Serverless...

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AWS Summit Online ASEAN 2020 | Architecting cost-optimised data strategies [Level 300]
AWS Summit Online ASEAN 2020 | Architecting cost-optimised data strategies [Level 300]

In this session, learn about the journey that DataSpark Analytics took to reduce the challenges of cost and...