Using machine learning to supercharge your customer experience

This session dives into how Amazon thinks about customer experience (CX), the trends we are hearing from the market and our customers, and the technology we continue to rapidly evolve and bring to market. Join this session to hear about the new CX products and features being released by AWS, building on our omni-channel cloud contact centre Amazon Connect, increasingly leveraging artificial intelligence and machine learning products.
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AWS powers Moderna’s digital biotechnology platform to develop a new class of vaccines and therapeut
AWS powers Moderna’s digital biotechnology platform to develop a new class of vaccines and therapeut

Over the course of the COVID-19 pandemic, the mRNA has become a household name, associated with saving live...

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Win when it matters at the Tokyo Olympic Games, using AWS analytics and machine learning
Win when it matters at the Tokyo Olympic Games, using AWS analytics and machine learning

This session covers the Amazonian mechanisms that were used to help SA analyse and improve athlete performa...