How Amazon's culture affects incident management at AWS

In large decentralised organisations like AWS, critical processes like incident management can be difficult to define, make consistent, and continuously improve. The urgency of a customer-impacting incident changes the way you operate and how you communicate with other teams. In this session, we discuss the aspects of Amazon’s culture that have helped scale our incident management process. We also share our learnings and provide practical tips on how culture drives more effective operational practices.

Speaker:
Oren Nachman, Sr Development Manager, Amazon Web Services

Download presentation:
How Amazon's culture affects incident management at AWS

Resource:
How Amazon runs its Ops Meetings & the AWS Wheel

Previous Video
The art of the state: Coordinating services using AWS Step Functions
The art of the state: Coordinating services using AWS Step Functions

Microservice architectures give us increased agility and scale, but as they grow, they can become complicat...

Next Video
Balance agility and governance for software procurement and provisioning
Balance agility and governance for software procurement and provisioning

In this session, learn how to use a combination of AWS services to provision, manage, and govern your AWS e...