Omni channel contact center

March 9, 2020
The multichannel experience increasingly forms the core of the business strategy that organizations adopt to connect with their customers. While platforms such as web, mobile, and phone help companies engage and connect with their customers, in most cases, the customer still lacks a seamless experience and consistent messaging across these channels. This demo shows you how to build an omni-channel solution to serve customers in a way that creates an integrated and cohesive customer experience. Using the powerful conversational natural language capabilities of Amazon Lex, see how easily you can build voice-enabled chatbot experiences for customer service. Speaker: Donnie Prakoso, Senior Developer Advocate, AWS
Previous Video
Virtual rap battles
Virtual rap battles

AI is quickly making inroads into the entertainment industry, helping create music loops, drum track sample...

Next Video
Accelerate the building of deep learning applications (Level 300) - AWS Innovate
Accelerate the building of deep learning applications (Level 300) - AWS Innovate

The AWS Deep Learning AMIs provide machine learning practitioners and researchers with the infrastructure a...