With Transcribe Call Analytics, you can get valuable intelligence such as customer and agent sentiment, call drivers, and conversation characteristics such as non-talk time, interruptions, loudness, and talk speed. The automated call categorisation capability tags conversations based on keywords, phrases, sentiment, and non-talk time.
- Shaun Lim, Solution Architect, Slalom
- Tony Pereira, Sr. Partner Dev. Specialist, AWS
- Brad Ryan, APJ Principal Partner Development Specialist—Analytics & Machine Learning, AWS