The Customer-Centric CIO

September 13, 2021

Recent data shows 82% of CEOs have a digital business transformation program in place–and that number is growing. Executives and the Board across industries are looking to digital business initiatives to help grow earnings, mitigate vulnerability to disruptive competitors, and deliver differentiated customer experiences. This focus on digital has raised the profile of the CIO. With larger scope and impact, today’s CIO plays a critical role in accelerating business-led digital innovation across the organization. Working backwards from the needs of the business and the needs of the customer, the CIO can unify IT and the business using cloud as an adaptive, agile foundation for digital business.

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